If you own a hotel or are the manager of a hotel, then you obviously want to do everything that you can to make your customers come back. According to statistics, nearly three of four travelers return to places that they have visited before (74%, total), and those are three people you want to pick you when they return.
And the way to do that is to provide great customer service.
It can be done in a variety of ways, but often great customer service comes from listening to your customers and resolving their issues fast. And being there when they need you to be. One of the best ways that that can be done is with the right tools in place to answer their needs.
Having something like hospitality management software systems for your hotel could be a great boon to your business reputation and the likelihood that customers will return. This can be in the form of a messaging system or a ticket system that tracks what your customers send and what issues they have.
A good ticketing system can replace calls and emails effectively, giving an update whenever a new ticket comes in, and what steps have been taken towards the issue already. This is becoming a more and more common hotel technology for many locations. These systems are often found at the front desk and can have a number of issues being sent.
Anything from a request for room service, to a repair or a replacement being needed. Even customer complaints can be sent through the system, giving you a chance to smooth out the issues and give the customer a positive experience at your establishment.
You can give great customer service by just communicating in an effective way with your customers, or by being present even when they don’t need you. And with a ticketing system, they’ll know that you’re always listening to their concerns or needs.
These ticketing systems are a great investment for any hotel chain or business and are recommended for managers to look into implementing at their facility. Keep your customers happy with a great system that provides great customer service.